Join American Banker and Fiserv for a discussion of new research quantifying the state of digital payments maturity across U.S. banks and credit unions. Based on a blind survey of 381 financial institution leaders, the study introduces a Digital Payments Maturity Index benchmarking institutions across 20 capabilities, from foundational services to instant payments, ISO 20022 compliance and stablecoin enablement.
The research shows clear differences in digital maturity across institution types and a strong link between higher maturity and improved outcomes in customer experience, fraud mitigation, compliance, revenue growth and efficiency.
This luncheon session will explore:
· What distinguishes Legacy Operators, Progressive Movers and Trailblazers.
· How instant payments (FedNow and RTP), ISO 20022 and stablecoins are reshaping competitive positioning.
· Where integration, legacy infrastructure and cybersecurity risks are creating friction.
· How leading institutions are structuring governance, vendor strategy and execution for measurable impact.
· Practical steps to accelerate progress along the digital payments maturity curve.
