Chief Growth Officer
Allstate Identity Protection
As Chief Growth Officer at Allstate Identity Protection (AIP), May leads the company’s business strategy and growth initiatives, by driving innovation and expanding distribution channels to help accelerate long-term performance. She is responsible for shaping AIP’s strategic direction, identifying new market opportunities, and fostering cross-functional collaboration to achieve sustainable growth.
Before joining AIP May held leadership roles at Health Care Service Corporation, Accenture, and the Federal Reserve, where she developed deep expertise in strategy, finance, and operational excellence.
Her background has cultivated a pragmatic and data-driven approach to business growth, blending strategic vision with disciplined execution.
May earned her Bachelor of Arts in Economics from Emory University and a Master of Public Policy from the University of Chicago.
Fraudsters are advancing faster than traditional defenses can adapt—leveraging AI, exploiting real-time rails, and capitalizing on consumer expectations for instant, frictionless payments. Meanwhile, real-time payments (RTP) present the lowest recoverability of any fraud channel, intensifying the stakes for providers, banks, and merchants. Consumers now expect not only seamless user experiences but also full protection and reimbursement—even in cases of authorized fraud. The pressure is mounting: Juniper Research estimates that online payments fraud will cost companies more than $362 billion between 2023 and 2028.
This panel explores how organizations can modernize their fraud management frameworks and take a proactive approach by orchestrating identity verification, risk scoring, and behavioral insights across every stage of the customer journey. Leaders will examine how to integrate reputational data to identify and reduce first-party fraud; how to design AI-based fraud models tailored to specific products, channels, and typologies; and how to expand KYC and due-diligence disciplines across the broader payments ecosystem. Panelists will discuss how to balance fraud losses, customer experience, and revenue/risk appetite to create a cohesive, resilient, multi-layered defense strategy for the real-time era.