Director, Executive Product Manager
Barclays
Anuj Arora is a Senior Director and Executive Product Manager at Barclays US Consumer Bank, where he leads the development of innovative digital products and customer experiences across Payments, Transactions, and Collections. He is responsible for defining product strategy, building and executing roadmaps, and delivering high-impact solutions in close partnership with technology and operations teams. Anuj also plays a key role in driving organizational transformation and fostering empowered, high-performing teams.
Prior to Barclays, Anuj spent over a decade at JPMorgan Chase, where he held senior leadership roles, including Executive Director. During his tenure, he led initiatives across Digital Acquisitions, Digital Wallets, and Home Lending, delivering scalable platforms and enhancing customer engagement. Earlier in his career, he gained extensive experience in IT consulting, specializing in workflow solutions and business process automation for global organizations.
Anuj holds a Master of Science in Electrical and Computer Engineering from the University of Illinois and a Bachelor of Science in Electronics Engineering from Nagpur University, India.
Digital wallets are rapidly becoming the primary interface for consumer spending, digital identity, loyalty and emerging real-time and tokenized payment rails. As the financial industry moves into 2026, the acceleration of wallet adoption is no longer a trend at the margins—it’s reshaping the economics, customer relationships, and competitive dynamics of retail and commercial banking. This panel brings together leaders from banking, payments, fintech, and big tech to unpack what’s driving the surge and how banks must respond.
The panel will delve into the drivers behind wallet dominance, the shift from card rails to platform- and real-time-centric payments, how wallets are rewriting the bank-customer relationship, and the strategic implications for banks and the priority to establish wallet-first customer strategies. Bankers will leave with a clear understanding of the forces accelerating digital wallet adoption, the threats and opportunities it creates for banks, and a pragmatic framework for building wallet-ready capabilities and partnerships that strengthen customer engagement rather than weaken it.