Jennifer has more than 25 years of experience accelerating digital innovation across Product, Marketing, Operations, and IT. As Senior Director of Experience Strategy and Digital Engagement at Pinnacle Financial Partners, she shapes the vision and roadmap for experience-driven strategies and capabilities to help redefine how clients engage with financial services.

Before joining Synovus, Jennifer led digital engagement at Aflac for 12 years, where she advanced new platforms and capabilities that reshaped customer and agent experiences. She also spent 15 years at The Coca-Cola Company in global marketing and communications roles, driving brand-building initiatives across international markets.

Carter Pape covers cybersecurity for American Banker from Davis, California. He was previously a reporter for The Times-Independent in Moab, Utah and holds a degree in mathematics from North Carolina State University. He is also an avid programmer and has worked in several software development roles.

Fiserv, Inc. (NYSE: FI), a Fortune 500™ company, aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including account processing and digital banking solutions; card issuer processing and network services; payments; e-commerce; merchant acquiring and processing; and the Clover® cloud-based point-of-sale and business management platform. Fiserv is a member of the S&P 500® Index and one of Fortune® World’s Most Admired Companies™. Visit fiserv.com and follow on social media for more information and the latest company news.

Vineeth Subramanyam leads Spring by Citi, Citi’s digital payment acceptance service globally. He has over two decades of experience across payments and ecommerce in product, strategy and innovation roles.

Rich Meszaros is Head of Cross Border Money Movement at Visa Direct, leading the commercialization strategy and business growth for NA Visa Direct. Visa Direct provides a mature infrastructure for real-time money movement across 200+ countries & territories, 160+ currencies, and 12 billion endpoints.

Rich brings over 20 years of industry experience in building and growing digital businesses for global brands, and has held leadership roles at Accenture, MoneyGram International and US Bank. He is a forerunner in creating innovative products, leveraging IoT, digital payments and tokenized assets with a focus on designing, enabling and optimizing new commerce models.

Rich holds an MBA from the Carlson School of Management at the University of Minnesota, a B.S. from Marquette University in Economics and Finance and is a graduate of the Consumer Bankers Association Graduate School of Retail Bank Management.

As head of merchant, business banking at U.S. Bank and Elavon, Jordan Owen leads a team of 200+, who drive merchant success within business banking at Elavon. With a remarkable track record of driving innovation in the payments space, both at bank-backed institutions and private equity-funded fintech companies, Jordan has dedicated her career to championing excellence in merchant solutions, cultivating strong relationships with industry partners, delivering results and solutions that optimize customer experience, efficiency, and profitability. She mentors women from different backgrounds and initiated a program to help prospective employees enhance their job applications. Jordan holds a bachelor’s degree in English literature from Durham University in England and completed postgraduate coursework at the London School of Economics.

Many small business owners use a variety of software to run their operations, often leading to a collection of unconnected tools that increase administrative work and costs. As a result, there’s growing demand for bundled, all-in-one solutions that simplify processes and help save time and money. Jordan can discuss which types of SMBs typically seek out these solutions—often those in the micro segment—what our data reveals about these businesses, and how adopting such solutions leads to greater success.

i2c is an award‑winning global fintech innovator delivering credit, debit, prepaid, core banking, and money movement solutions on a single unified platform. With 25+ years of trusted innovation, i2c empowers financial institutions and fintechs to rapidly configure, launch, and scale personalized products, powering exceptional experiences for millions worldwide.

Primax provides payment processing services and an expansive array of technology and solutions. Customizable solutions include risk management, mobile and online card management, data analytics, loyalty programs, strategic consulting, delinquency management and contact center services, helping banks profitably grow their portfolios and deliver an unparalleled experience to their accountholders.

Allstate Identity Protection is a leader in identity, cyber, and scam protection, covering millions of lives. It offers a wide range of affordable plans that help people detect, block, and recover from the latest threats to their personal data and finances