Vidya Balakrishnan is GM and VP of Financial Services at ServiceNow. She is an experienced technology and business leader with deep knowledge of CRM, process automation, and financial services technologies. She is responsible for product and solution strategy for Financial Services customers globally.

Ernest is a highly experienced Deputy System Administrator at the Arizona Department of Economic Security with 25 years in the field of government IT. Over the years, he has specialized in government payment systems. He introduced direct deposit for child welfare providers and was part of the team that transitioned Arizona to a new EBT vendor in 2017. More recently Ernest has dedicated his expertise to combating EBT benefit theft in the SNAP and TANF programs, successfully mitigating and pushing back on in-state and out of state card cloning and skimming schemes. Ernest also played a pivotal role in implementing Pandemic EBT (P-EBT) and Sun Bucks (S-EBT) that complimented existing SNAP and TANF programs by providing critical support to families when schools close.

Ernest holds a BSBA in Computer Information Systems from Northern Arizona University and thrives on solving complex challenges. Outside his professional life, Ernest enjoys skiing and fixing cars, channeling his passion for problem-solving into hands on hobbies.

Mr. Aron is Deloitte’s Global and U.S. Payments Leader. He has over 30 years of experience, specializing in providing business strategy, operations and technology solutions to payments clients. His focus areas include corporate payments, credit and debit cards, alternative payments, online lending, payment networks and treasury management with expertise in the development and rollout of new business lines, products, services and associated operating models both in the U.S. and Internationally. Mr. Aron has partnered with financial institutions, merchants, networks and FinTech payments providers to develop new payments-related product and service strategies using emerging technologies or new acquisitions. Mr. Aron has been a guest speaker at numerous industry conferences and client board and advisory meetings in subjects around the world. Mr. Aron has a B.A. in Political Science from the University of California, Los Angeles.