Michael is a strategic insights and content development executive with a subject matter expertise in financial services and strategy consulting. Prior to his current role, Michael served as a senior analyst with Arizent’s PaymentsSource publication (now part of American Banker) where he published articles and research reports, conducted podcasts and led the brand’s social media strategy. Before joining Arizent, he held executive roles at Visa, Ondot (Fiserv), Synchrony, Capital One and McKinsey. His strengths include his ability to sift through data, understand its strategic and tactical implications and then relay that to executives in a succinct manner. In his spare time, Michael enjoys travel, hiking and volunteering at the Texas Food Bank. Michael holds an M.B.A. from Kellstadt Graduate School of Business at DePaul University and a B.B.A. from Ross School of Business at University of Michigan.

Chana R. Schoenberger is the editor-in-chief of American Banker. Previously, she was the editor-in-chief of Financial Planning after joining Arizent in 2020.

In her prior role, she was the managing editor for U.S. wealth management at J.P. Morgan. Before that, she was a columnist and freelance journalist, and previously worked at Bloomberg News, Dow Jones/The Wall Street Journal, and Forbes. A graduate of Harvard College, she received her master’s degree as part of Columbia Journalism School’s Knight-Bagehot Fellowship for business journalists. She is now based in New York City after stints in Tokyo and Canada.

ServiceNow Disputes Management, Built with Visa, combines the power of a leading AI-first platform with the world leader in digital payments to automate and orchestrate disputes with a single experience layer.

This one AI-powered workflow allows banks to reduce expensive contact center volumes and operational costs by maximizing deflection, accelerate employee productivity and restore service faster with prebuilt network rules and integrations, improve customer experiences with more personalized service and quicker resolutions, and ensure seamless compliance with embedded controls to comply with relevant protocols.