ServiceNow Disputes Management, Built with Visa, combines the power of a leading AI-first platform with the world leader in digital payments to automate and orchestrate disputes with a single experience layer.

This one AI-powered workflow allows banks to reduce expensive contact center volumes and operational costs by maximizing deflection, accelerate employee productivity and restore service faster with prebuilt network rules and integrations, improve customer experiences with more personalized service and quicker resolutions, and ensure seamless compliance with embedded controls to comply with relevant protocols.

Meet Process Intelligence: the connective tissue of your enterprise, powered by Celonis’ industry-leading process mining technology. Process Intelligence connects you to your processes, your teams to each other, and AI to your business. Celonis provides real-time visibility into payments operations, helping banks uncover inefficiencies, eliminate manual interventions, and improve straight-through processing.